1. General Policy

We provide services such as digital solutions, web development, and consultancy. Due to the nature of our services, we typically do not offer refunds for work already completed. However, we are committed to ensuring that our clients are satisfied with our services and will address any concerns you may have.

2. Service Modifications or Cancellations

If you need to modify or cancel a service after an agreement has been made, please contact us within 48 hours of placing the order. Any cancellation or modification requests beyond this period may incur a fee based on the work already completed.

3. Refunds for Prepaid Services

In cases where we are unable to deliver the services as agreed upon, you may be eligible for a partial or full refund. This is determined on a case-by-case basis, and the refund will be processed according to the agreement or contract terms.

4. Disputed Transactions

If you believe there has been an error in billing or an issue with the service received, please contact us within 7 days of the transaction. We will review the issue and, if applicable, provide a refund or resolve the matter in accordance with our terms.

5. Delivery Delays

We strive to meet all project deadlines; however, some delays may occur due to unforeseen circumstances. In such cases, we will notify you of the delay and provide a revised delivery schedule. No refunds will be provided for delays unless the delay is caused by a direct error on our part.

6. Refund Process

To request a refund, please contact us at info@trokutsolution.com with details of your request. You will receive a response from us within 5-7 business days. If eligible, your refund will be processed to the original payment method within a reasonable time frame, depending on the payment provider.

7. Exceptions

Refunds and returns are not applicable for services where the client has approved the final product, or for services rendered or completed in full.

8. Contact Information

For any queries or to request a refund, please reach out to us:
Trokut
Email: info@trokutsolution.com
Tel: +91-22-40124404
Website: https://trokut.webmytech.net